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Q: Can you ship your cookies?

A: Yes! HayleyCakes and Cookies can ship cookies anywhere in the United States.

Q: Will my cookies break during shipping?

A: Hayley Cakes and Cookies uses various methods to ensure careful packaging, but Hayley Cakes and Cookies is not responsible for any breakage during shipment or damage via any third party carriers for shipments or deliveries for any products ordered from us.

Q: I have an idea for a cookie, can you create it?

A: Yes! we have experienced decorators and designers to assist in getting your ideas piped directly on to a cookie.

Q: Where will the cookies ship from?

A: HayleyCakes and Cookies is located in Austin, TX and all shipments go out via UPS in Austin.

Q: Does packaging cost extra?

A: All regular sized cookies include the price of individual wrapping in cellophane bags that are heat sealed, and packaged in our standard boxes with packing material. Mini cookies are packaged in sleeves of 3-6 per bag but you can request individual packaging for an extra fee of $3 per dozen. You can also add a matching ribbon for an additional $1 per cookie or mini sleeve (plus tax).

Q: Do all of the cookies have to be same design?

A: No! Cookie orders can have an assortment of designs, we simply ask you stick with the same color scheme throughout the order of 12. Prices may increase if each cookie uses different colors.

Q: Are your gluten-free products nut free?

A: No, while some of our cake recipes are gluten-free AND nut free, our gluten-free cookies always contain nuts. Give us a call for further clarification!

Q: Do you have a minimum order?

A: Yes, you must order a minimum of 12 cookies, or 3 dozen mini cookies regardless of shipping or pick up.


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